Nakupuna Solutions is seeking a Salesforce Administrator IV. The Senior Salesforce Administrator is responsible for configuring, maintaining, and improving Salesforce platforms to support organizational efficiency, user adoption, and system security. This role involves managing user access, automating workflows, ensuring data integrity, and implementing system upgrades and security measures. The administrator also partners with stakeholders to ensure solutions are scalable across the enterprise and integrated applications/plugins/tools.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

System Management

• Administer Salesforce user accounts, roles, profiles, permission sets, and sharing rules.
• Monitor Salesforce system performance, data integrity, and availability.
• Implement Salesforce security measures, including multi-factor authentication, IP restrictions, and field-level security.
• Configure and maintain Salesforce features such as objects, fields, page layouts, record types, validation rules, and flows.
• Maintain system documentation and create end-user training materials.
• Conduct regular system upgrades, patches, and release readiness activities.

Infrastructure/Platform Support

• Manage Salesforce environments, including sandboxes and production orgs.
• Implement Salesforce integrations with other systems or applications using APIs, middleware, and AppExchange solutions.
• Support Salesforce automation (Flows, Process Builder, Approval Processes) to reduce manual work.
• Monitor system logs, errors, and integrations to ensure operational continuity.
• Partner with Salesforce developer teams to align platform with enterprise security and compliance standards.

Technical/User Support

• Provide Tier 2/Tier 3 Salesforce support, resolving complex user issues.
• Deliver onboarding and training for new users.
• Support governance processes, data stewardship, and system change management.

Collaborate with business units to capture requirements and optimize CRM functionality.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Salesforce Certified Advanced Administrator
• Security+ CE
• Additional certifications preferred:
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
• 5+ years of Salesforce administration experience.
• Demonstrated expertise in user management, security, automation, and system optimization.
• Experience supporting multiple Salesforce clouds and enterprise-scale deployments.
• Strong knowledge of Salesforce integrations and AppExchange solutions.

Clearance Requirements: Active Secret security clearance required. Must be a U.S. citizen.

Physical Requirements: The ideal candidate must at a minimum, be able to meet the following physical requirements of the job with or without a reasonable accommodation:

• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergencies.
• Ability to sit for prolonged periods at a desk and work on a computer.

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $120,000.00 to $150,000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.