Skills and Qualifications:
- Excellent customer service, including maintaining a positive and responsive attitude in high-stress or time-sensitive situations.
- Strong self-motivation and ability to work independently with minimal supervision.
- Demonstrated adherence to proper procedures and compliance requirements.
- Exceptional oral and written communication skills.
- Proficiency in technical communication and documentation.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities effectively.
- Proficiency with Excel and Power BI for data visualization and reporting.
- Ability to interpret equipment-related data and present findings to other equipment managers, equipment users, or senior stakeholders.
- Ability to implement simple task automation to enhance efficiency.
- Familiarity with the Defense Logistics Agency (DLA) Disposition Services is preferred.
Education and Experience:
- Bachelor’s degree from an accredited institution, or equivalent years of related work or military experience.
- Minimum of 2 years of relevant professional experience.
- Prior experience supporting DoD IT environments or service in the U.S. military is preferred.
- CompTIA Security+ CE certification is preferred.
Clearance Requirements: Must currently have an active TS/SCI security clearance. Must be a U.S. Citizen.
Work Location:
- Position is based in Arlington, VA.
- Must be on-site five (5) days per week.
- Occasional travel (1–2 weeks per year) within the Continental U.S. or to Hawaii may be required.
- This position may require working outside of normal business hours, including evenings and weekends, to meet operational or project demands.
Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation requirement:
- Ability to perform repetitive motions with the hands, wrists, and fingers.
- Ability to engage in and follow audible communications in emergency situations.
- Ability to sit for prolonged periods at a desk and working on a computer.
- Ability to lift desktop computers, laptops, and monitors to place at customer workstations or load into a van for destruction.
- Ability to safely drive a government-owned vehicle for an hour (one-way) to turn in equipment.