The Knowledge & Content Manager (KCM) is a key component of the Nakupuna business development team, serving as the human-in-the-loop (HITL) for integrating AI into BD operations and proposal writing. This role is responsible for designing, implementing, and managing the content and knowledge management frameworks, processes and tools that enable the BD team to win government contracts. This role ensures the capture, organization, and dissemination of critical data related to clients, past performance, and proposal content while also optimizing content structures for use with AI-powered proposal development tools. The KCM will act as a central hub of information, leveraging technology and standardized processes to increase the BD team’s efficiency and win rate.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Strategy and framework development
  • Develop and implement a comprehensive knowledge and content management (KCM) strategy aligned with BD objectives and growth goals.
  • Partner with leadership to define and refine processes for capturing both tacit and explicit knowledge.
  • Establish and enforce best practices for content creation, organization, retention and AI-readiness (metadata, tagging, and classification).
  • Implement the overarching approach as the “human in the loop” (HITL) and the bridge between people, process, and technology for AI-enabled business development.
• Content management
  • Serve as the final reviewer and editor for AI-generated content, ensuring accuracy, compliance, and alignment with capture strategy.
  • Curate and manage a centralized, AI-ready content repository that includes proposal templates, boilerplate text, and past performance project descriptions.
  • Coordinate across the Capture team to support creation and maintenance of client intelligence profiles, including agency procurement history, key personnel, and strategic priorities.
  • Ensure all knowledge assets are accurate, searchable, and structured to maximize usability with AI tools.
• Knowledge capture and dissemination
  • Implement and manage a “lessons learned” program for post-proposal reviews, capturing key proposal content insights on wins and losses.
  • Interview subject matter experts (SMEs) and BD staff to capture tacit knowledge and convert it into structured, reusable resources.
  • Facilitate collaborative knowledge sharing between BD, delivery, and operations teams.
• Technology and tools
  • Collaborate with BD teammates and Nakupuna IT to evaluate and implement new technologies - including AI-powered proposal writing platforms.
  • Define and enforce data standards (taxonomy, metadata, tagging) that ensure effective AI utilization.
  • Design and maintain prompt libraries, style guides, and content frameworks that guide AI tools to produce reliable outputs.
  • Provide training, documentation, and support to the BD team on how to use KCM tools and platforms effectively.
  • Stay current on emerging technologies and recommend adoption to enhance BD competitiveness.
• Performance and reporting
  • Track key performance indicators (KPIs), such as:
    • Volume of submitted responses.
    • Reduction in proposal development time.
    • % of proposals leveraging pre-existing high-quality content.
    • Accuracy/relevance of AI-assisted drafts.
    • Increased BD staff satisfaction with knowledge resources.
  • Provide regular reports and dashboards to BD leadership on KCM initiatives and effectiveness.
• Proposal support
  • Support the overall coordination and management of proposal efforts as needed, ensuring access to high-quality, effectively tailored and reusable content during live proposals.
  • Provide capacity to serve as a proposal manager during times of high proposal volume when needed.
    

Must have demonstrated ability and willingness to develop, implement, and lead a holistic knowledge/content management strategy for a services company. To be successful in this role, the candidate must also have direct proposal management experience to ensure a full understanding of the content requirements for compliant and compelling proposals and related BD documents. These baseline expectations will require the following skills and qualifications: 

• 2+ years of Federal proposal coordination and/or management experience.
• 2+ years of experience in content management, knowledge management, or information management role.
• Experience managing proposal development tools (e.g. VisibleThread, pWin.ai, Loopioor similar) in the past.
• Deep understanding of the government contracting lifecycle, including RFPs, RFIs, Capability Briefs, past performance, and compliance.
• Experience preparing content and data structures for AI/ML applications.
• Familiarity with content classification, metadata design, and search optimization.
• Exceptional organizational skills and attention to detail.
• Excellent written and verbal communication skills, with the ability to influence and train staff.
• Strong analytical skills to measure the effectiveness of CM initiatives.

Preferred Qualifications and Skills Requirements

• Experience working in a government contracting or professional services environment is highly preferred.
• Exposure to AI-assisted proposal or knowledge management tools. 

Education and Experience: This position requires a bachelor’s degree from an accredited institution as well as a minimum of four (4) years of professional experience with Federal business development.

Certification Requirements: None. Shipley training is strongly preferred.

Clearance: This position requires the ability to obtain a Secret security clearance.

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without reasonable accommodation: 

• Ability to perform repetitive motions with the hands, wrists, and fingers. 
• Ability to engage in and follow audible communications in emergency situations. 
• Ability to sit for prolonged periods at a desk and working on a computer.