Nakupuna Consulting is looking for an Operations & Training Manager who will be responsible for conducting physical security operations for the Pentagon Force Protection Agency’s (PFPA) security screening mission, and for overseeing the employee training program.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time.

• Coordinate and manage the day-to-day CBRN mail and parcel screening operations at the PFPA Security Screening Facility under the guidance of the Project Manager and the Government client’s program representative; supervise up to 15 employees; resolve conflicts with tact and diplomacy to maintain a harmonious team environment.
• Strictly adhere to processes outlined in the PFPA standard operating procedure (SOP) manuals; closely monitor mail screening staff to ensure compliance with SOPs; provide on-the-spot guidance when necessary.
• Maintain a working knowledge of hazardous material response procedures; initiate and follow proper procedures during incident responses; conduct regular training to ensure personnel readiness during emergency responses.
• Ensure jobsite safety in accordance with Occupational Health and Safety Administration (OSHA) regulations; enforce regulations outlined in the medical and respiratory protection programs; conduct job hazard analyses and risk assessments; perform fit tests for personal protective equipment (PPE); perform preventative maintenance on PPE.
• Utilize the Washington Headquarters Service’s (WHS) Enterprise Tracking System (ETS) to create package records, research and correct existing package records, assist customers with locating and retrieving parcels, and troubleshoot problems with personal digital assistants (PDAs).
• Draft and update SOP manuals for government approval; advise and train employees on SOP content and content changes.
• Assess and report physical security issues to the Project Manager and government representative; initiate corrective action when appropriate; ensure facility physical security at the end of each day.
• Contribute information and recommendations to strategic plans; prepare and complete action plans; determine system improvements and implement approved changes.
• Review daily reports for accuracy and transmit to government personnel; prepare daily chain of custody reports for screening samples; conduct quality assurance checks on screening samples; ensure transfer of screening samples to government personnel.
• Update, maintain, and report on quality assurance and operational metrics.
• Prepare bi-weekly duty rosters for employees; conduct daily checks to ensure completion of duty roster assignments.
• Accomplish human resources objectives by communicating job expectations, enforcing company policies and procedures, and counseling employees; provide input to complete annual performance evaluations; assist with employee performance improvement plans. 
• Assist with conducting interviews and onboarding new employees; issue equipment to new employees; update and maintain an employee database. 
• Act as Project Manager when needed.

Skills/Qualifications: 

Excellent verbal and writing skills (experience writing SOPs and training manual desired), advanced knowledge of Microsoft Office Suite, organizational and planning skills, strong leadership ability, excellent communication and problem-solving skills, attention to detail and accuracy, solid judgment and decision-making ability, ability to work in a high stress environment, proactive thinking and initiative, adaptability.

Education/Experience: 

• High School Diploma - required
• Associate’s degree in emergency management – preferred
• Minimum three (3) years of experience working as an operations manager in a CBRNE security screening operation – required
• Experience applying CBRNE concepts, including reacting to and mitigating hazards in a negatively pressurized environment – required.
• Developing and implementing training programs and overseeing staff compliance, to include personnel decontamination procedures – required.
• Experience performing maintenance on personnel protective equipment, to include powered air-purifying respirator systems (PAPRS) – required.
• Writing and updating technical SOPs – required.
• Strong customer service and client relations experience – required.
• Experience leading and managing teams of people from diverse backgrounds – required.

Certifications:

• Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), or Paramedic certified. Acceptable alternatives to EMR, EMT, or Paramedic include completion of the Army’s Combat Medic Course, Navy’s Corpsman Course, or Air Force Aerospace Medical Service Technician Course – preferred.
• HAZMAT Awareness Certificate (or equivalent) – required.
• HAZMAT Operations Certificate (or equivalent) – required.

Clearance Requirements: This position requires an active Secret security clearance. Must be a U.S. Citizen.

Physical Requirements: In addition to the skills and qualifications mentioned above, candidates must, at a minimum, be able to meet the following requirements:

• Undergo an OSHA Respirator Medical Clearance examination and be determined physically capable of completing job requirements.
• Ability to wear Personal Protective Equipment (PPE) including OSHA Level C protective ensembles (compliant with 29 CFR 1910.132) for up to eight hours per day.
• Ability to wear a five-pound Powered Air Purifying Respirator (PAPR) (compliant with 29 CFR 1910.134) for extended periods of time while conducting daily operations without risk of respiratory distress due to a prior medical condition.
• Ability to wear a half-face or full-face respirator with particulate filters.
• This position requires employees to be clean shaven in order to utilize respiratory protection equipment – no exceptions.
• Ability to work in close proximity to x-ray machines (similar to those used by TSA).
• Ability to use stairs without assistance.
• Ability to engage in and follow audible communications in emergency situations.